13 Oak Street Merrick, NY 11566 April 2, 2011
Speedy Catalog Service 200 Beverly Road Champaign, IL 61821
Dear Sirs:
Three weeks ago, I bought a 20 11 RoyallY set (Item #996R) from your catalog, which had featured an annual clearance sale at enormous savings. I am enclosing a copy of the $200 money order that I sent to you.
When my father and I unpacked the set, we detected several defects, including a scratched screen and a broken volume dial. Since that was not my fault, I believe that I am entitled to receive a new set.
It was a hardship for me to save part of my weekly allowance for six months in order to pay for the lV, and I would appreciate your help in this matter. Even though it is not an expensive set, and I was getting it at awholesale price, I still feel that the merchandise should be perfect.
Obviously, one of your employees had neglected to do an comprehensive inspection before the lV was shipped to my home.
Sincerely, Arthur Karnes
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